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https://www.dresden.de/en/city/anliegen/citizens-offices.php 22.08.2023 09:25:30 Uhr 03.03.2024 00:13:09 Uhr

Citizens’ Offices

Citizens’ Offices (Bürgerbüros) in Dresden offer a comprehensive administrative service during consultation hours.

Citizens can clear up various issues with a member of staff at their local Bürgerbüro. The services are selected to focus on particularly frequent or urgent administrative procedures.

If complex issues cannot be definitively handled at a Bürgerbüro, they will be noted there and passed on to the appropriate specialist offices. Citizens can receive information and advice for numerous types of applications. The contact details of other branches of the city administration can be provided upon request.

The range of services provided by Bürgerbüros specifically includes:

Citizen advice

  • Basic information about the responsibilities of the city administration and subordinate institutions
  • Provision of contact details for individual members of staff within the city administration, and regional and national authorities
  • General information about the city administration
  • Provision of free information materials (e.g. Welcome Pack for Newcomers in Dresden)
  • Sale of city printouts (e.g. rent levels and holiday passes)
  • Receipt and forwarding of notifications, complaints and suggestions

Application service

We have numerous application forms; we can help you fill them out and forward your documents to the appropriate specialist offices. Some of our application forms include:

  • Tree felling approval (request for exemption from the Charter for the Protection of Trees and Shrubs ~ Gehölzschutzsatzung)
  • Special use of public roads
  • Application for a communal market stall
  • Financial aid for the blind
  • Pass for the severely disabled
  • BaföG (application for education funding)
  • Welfare benefits for war victims

If you like, we can also provide you with application forms from regional and national authorities; however, we cannot offer you advice or process such applications.

Passports, ID cards and registration

  • Applications for ID cards and passports
  • Applications for child passports, provisional ID cards and provisional passports
  • Reporting lost ID cards, passports and child ID cards
  • Completion of registration processes, such as registration, de-registration and re-registration of residences, and changes to residency status (main and secondary residence) Please note: When registering a place of residence, a written declaration from the person providing the residence (usually the landlord) has been mandatory since 1 November 2015. The rental agreement is not sufficient.
  • Issuance of registration cards
  • Issuance of residence cards (for submission to the registry office)
  • Entry in address book and disclosure blocks
  • Provision of information from the register of residents (first name, surname, doctoral degree and current address of individual residents – simple information from the register of residents)
  • Requests for criminal records and information from the commercial central register
  • Certification of signatures, duplicates and copies
  • Provision of family passes
  • Modification of car registration book following change of address

Housing allowance and permits for state-subsidised housing

  • Provision and receipt of application forms for housing allowance and benefits
  • Provision of application forms for state-subsidised housing
  • Advice and support with application forms
  • Forwarding to the Social Welfare Office (Sozialamt)

Social issues

  • Counselling for social problems and information on assistance
  • Provision of contact details for specialist counselling services
  • Provision and receipt of application forms for various welfare benefits, e.g. Dresden Pass, exemption from / reduction of broadcasting fees, and welfare benefits contained in the Basic Income Law (Grundsicherungsgesetz)
  • Support with application forms
  • Forwarding to the Social Welfare Office (Sozialamt)

Supplementary services

  • Registration and de-registration of dogs for the purposes of dog tax
  • Lost property
  • Application for disabled parking badges
  • Issuance of organ donor cards and relevant information material
  • Provision of yellow recycling bags and sale of bin bags for household waste (120 litres)
  • Receipt and forwarding of business registrations (only initial applications and industry)
  • Transfer to driving services for the disabled
  • The district of Loschwitz does not have its own Bürgerbüro. Similar to the town hall, however, it does offer citizen advice with certain administrative Services.

Contact and office hours

Uniform address for all citizen offices

City of Dresden
Citizen office...
Post office box 12 00 20
01001 Dresden


Urgent matters

In urgent matters send us an email with your telephone number. We will call you back.


You can go to any citizen's office

Each of the eleven citizen offices is available to process your request


Citizen´s Office "Altstadt"

Visitor address

Theaterstr. 11
01067 Dresden

Disabled access


Interactive City Map

Phone 0351-4886070
Fax 0351-4886447
email buergerbuero-altstadt@dresden.de
Website Bürgerbüro Altstadt


Postal address

Postfach 12 00 20
01001 Dresden


Opening hours

The opening times can be found on the website of this Citizens' Office.

Digital Citizen´s Office

Visitor address

Ferdinandplatz 1
01067 Dresden


Interactive City Map

Phone 0351-4886070
Website Digitales Bürgerbüro


Postal address

Postfach 12 00 20
01001 Dresden


Opening hours

The opening times can be found on the website of this Citizens' Office.

Citizen´s Office "Blasewitz"

Visitor address

Naumannstraße 5
01309 Dresden


Interactive City Map

Phone 0351-4888690
Fax 0351-4888693
email buergerbuero-blasewitz@dresden.de
Website Bürgerbüro Blasewitz


Postal address

Postfach 12 00 20
01001 Dresden


Opening hours

The opening times can be found on the website of this Citizens' Office.

Citizen´s Office "Cotta"

Visitor address

Amalie-Dietrich-Platz 3
01169 Dresden


Interactive City Map

Phone 0351-4885690
Fax 0351-4885693
email buergerbuero-cotta@dresden.de
Website Bürgerbüro Cotta


Postal address

Postfach 12 00 20
01001 Dresden


Opening hours

The opening times can be found on the website of this Citizens' Office.

Citizen´s Office "Klotzsche"

Visitor address

Kieler Straße 52
01109 Dresden


Interactive City Map

Phone 0351-4886590
Fax 0351-4886593
email buergerbuero-klotzsche@dresden.de
Website Bürgerbüro Klotzsche


Postal address

Postfach 12 00 20
01001 Dresden


Opening hours

The opening times can be found on the website of this Citizens' Office.

Citizen´s Office "Leuben"

Visitor address

Hertzstraße 23
01257 Dresden


Interactive City Map

Phone 0351-4888190
Fax 0351-4888193
email buergerbuero-leuben@dresden.de
Website Bürgerbüro Leuben


Postal address

Postfach 12 00 20
01001 Dresden


Opening hours

The opening times can be found on the website of this Citizens' Office.

District Office "Loschwitz"

The district office of Loschwitz does not have its own citizens' office. Like the town hall, however, it has a citizens' advice office, which also offers a specific administrative service.


Website Stadtbezirksamt Loschwitz


Opening hours

The opening times can be found on the website of this District Office.

Citizen´s Office "Neustadt"

Visitor address

Hoyerswerdaer Straße 3
01099 Dresden


Interactive City Map

Phone 0351-4886655
Fax 0351-4886653
email buergerbuero-neustadt@dresden.de
Website Bürgerbüro Neustadt


Postal address

Postfach 12 00 20
01001 Dresden


Opening hours

The opening times can be found on the website of this Citizens' Office.

Citizen´s Office "Pieschen"

Visitor address

Bürgerstraße 63
01127 Dresden


Interactive City Map

Phone 0351-4885590
Fax 0351-4885593
email buergerbuero-pieschen@dresden.de
Website Bürgerbüro Pieschen


Postal address

Postfach 12 00 20
01001 Dresden


Opening hours

The opening times can be found on the website of this Citizens' Office.

Citizen´s Office "Plauen"

Visitor address

Nöthnitzer Straße 2
01187 Dresden


Interactive City Map

Phone 0351-4886890
Fax 0351-4886903
email buergerbuero-plauen@dresden.de
Website Bürgerbüro Plauen


Postal address

Postfach 12 00 20
01001 Dresden


Opening hours

The opening times can be found on the website of this Citizens' Office.

Citizen´s Office "Prohlis"

Visitor address

Prohliser Allee 10
01239 Dresden


Interactive City Map

Phone 0351-4888390
Fax 0351-4888393
email buergerbuero-prohlis@dresden.de
Website Bürgerbüro Prohlis


Postal address

Postfach 12 00 20
01001 Dresden


Opening hours

The opening times can be found on the website of this Citizens' Office.

Citizen´s Office "Schönfeld/Weißig"

Visitor address

Bautzner Landstraße 291
OT Weißig
01328 Dresden


Interactive City Map

Phone 0351-4887967
Fax 0351-4887963
email ortschaft-schoenfeld-weissig-buergerbuero@dresden.de
Website Bürgerbüro Schönfeld/Weißig


Postal address

Postfach 12 00 20
01001 Dresden


Opening hours

The opening times can be found on the website of this Citizens' Office.

Registration Office "Cossebaude"

Visitor address

Dresdner Straße 3
01156 Dresden


Interactive City Map

Phone 0351-4887935
Fax 0351-4887933
email ortschaft-cossebaude@dresden.de
Website Ortschaft Cossebaude


Postal address

Postfach 12 00 20
01001 Dresden


Opening hours

The opening times can be found on the website of this Registration Office.

Registration Office "Weixdorf"

Visitor address

Weixdorfer Rathausplatz 2
01108 Dresden


Interactive City Map

Phone 0351-4887948
Fax 0351-4887943
email ortschaft-weixdorf@dresden.de
Website Ortschaft Weixdorf


Postal address

Postfach 12 00 20
01001 Dresden


Opening hours

The opening times can be found on the website of this Registration Office.

Registration Office "Langebrück"

Visitor address

Weißiger Straße 5
01465 Dresden


Interactive City Map

Phone 0351-4887977
Fax 0351-4887943
email ortschaft-langebrueck@dresden.de
Website Ortschaft Langebrück


Postal address

Postfach 12 00 20
01001 Dresden


Opening hours

The opening times can be found on the website of this Registration Office.